Cancellation Policy
If you need to cancel your order, please sent email(hankalutiiycar@gmail.com) for us within 24 hours of purchasing your order. Please note many orders ship within 1 business day so any cancellations after the initial 24 hours may be too late and will require item be shipped back after delivery at the customer’s expense and/or a 15% cancellation/restocking fee for any non-production items.
For special production items such as bumpers, please see below details.
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Can I cancel my production order such as custom grilles, roof racks, bumpers, overland bed racks, sliders, or other similar items that have lead production times?
All orders which are built-to-order and have a lead time can only be cancelled within 3 days of purchase (including weekends). After that period, production is started and we are unable to cancel the order.
In some cases, cancellation is still possible after the 3 days but it will require a 20% cancellation fee. This applies to all custom grilles, roof racks, bumpers, overland bed racks, sliders and other similar products that are made to order.
If your production order shipped and you would like to cancel your order then the item will need to be shipped back after delivery at the customer’s expense and/or a 20% cancellation/restocking fee.
For special production items such as bumpers, please see below details.
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Can I cancel my production order such as custom grilles, roof racks, bumpers, overland bed racks, sliders, or other similar items that have lead production times?
All orders which are built-to-order and have a lead time can only be cancelled within 3 days of purchase (including weekends). After that period, production is started and we are unable to cancel the order.
In some cases, cancellation is still possible after the 3 days but it will require a 20% cancellation fee. This applies to all custom grilles, roof racks, bumpers, overland bed racks, sliders and other similar products that are made to order.
If your production order shipped and you would like to cancel your order then the item will need to be shipped back after delivery at the customer’s expense and/or a 20% cancellation/restocking fee.